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Support

At J S Dobbs & Co Ltd, we have been looking after the needs of healthcare professionals, patients and their families and/or carers for nearly half a century. Customer service is at the heart of everything we do and we strive to give every customer, large and small, an excellent purchase experience.

Our support services are second to none. Even before a customer makes a purchase we will work closely with them to make sure that we have the best products possible to satisfy their needs. We carry a massive stock across a wide range of care areas. And, even if we don’t have the product you want in stock, we will order it in immediately minimising the wait time and any associated discomfort or pain which might be suffered by the patient. The purchase of a product from J S Dobbs & Co Ltd is the only the beginning of a long-term relationship between our support team and the customer.  Our commitment is to supply the best in quality healthcare products with an excellent level of after-sales service and support.

All our staff are fully trained and competent to deal with any product related queries you might have. Our fleet of fitted out vehicles is on hand at all times for regular and emergency deliveries and whatever call outs required. Our technical team are manufacturer trained to the highest standard and are competent to deal with all technical aspects of the equipment and we provide whatever repairs may be required on site. In the event that a product or device has to be returned to our workshop, every effort possible will be made to minimise “down-time”.  And if your product is not immediately repairable we will give a substitute product in lieu to ensure you are looked after.

As well as products for purchase we supply a wide range of rental products too – these include fleet beds, mattresses, showering/toileting hoists, etc. For more information plese contact us.

For very technical or sophisticated products, training is a really important component and one which J S Dobbs & Co Ltd takes very seriously. We ensure that the user is fully trained to use the product appropriately and get the maximum results possible from its associated use. Product training is provided by fully qualified and experienced members of our team. For any query you have regarding clinical support, please do not hesitate to contact us.